1.0 OUR MISSION STATEMENT

To provide high-quality Laundry and Dry-Cleaning services geared to

increased customer satisfaction level, attracting new customers and

retaining of existing customers.

2.0 OUR VISION STATEMENT

To be the preferred Laundry and Dry-Cleaning services provider in Kenya

3.0 OUR VALUES

Customer focus
Professionalism
Excellence
Team work
Honesty

4.0 OUR QUALITY POLICY STATEMENT

Guildford & Lorris Ltd is committed to the provision of high-quality services to

our esteemed customers in order to maximize customer satisfaction level in

our business of Laundry and Dry-cleaning services.

Our overall company objectives are-

Provision of high-quality services
Maintaining effective and efficient processes
Increasing customer satisfaction level.
Increasing sales turnover and profitability.

We shall achieve these by-

Accurate determination of our customer’s requirements and fulfilling

them at all times.

Attracting, developing and maintaining highly competent staff.
Continuous monitoring and improvements of our processes,
Maintaining ISO9001 Quality Management System,
Compliance with applicable laws and regulations.

We shall conduct our busin~ss in a safe and environmentally friendly manner.

This policy statement shall be reviewed regularly to ensure its continued

relevance.

This policy has been authorized by the Managing Director.

5.0 OUR KEY OBJECTIVES

Provision of high-quality services
Maintaining effective and efficient processes
Increasing customer satisfaction level.

6.0 OUR SWOT ANALYSIS.

6.1 Our Strengths

Heavily invested in the provision of state of art Dry cleaning equipment,

Washing machines, Spinners, Dryer, Steam press, Roller Ironer.

The Company has been in existence from the year 1997 and has gained

wide experience in our field of business.

The Company has attracted high level, corporate customers.
Invested in a 60 KVA backup generator to ensure work continuity

even during KPLCpower failure.

Availed 30,000 liters underground water storage tank
Committed and dedicated members of staff
Company-owned premises.

6.2 Our Weaknesses

Based only in Nairobi.

6.3 Opportunities

Enabling environment
Expansive and ready market if only one is able to provide quality

services to the market.

6.4 Threats

Unanticipated changing regulations and social instability.
Unethical practices in the business world.

7.0 SERVICES OFFERED

Laundry,
Dry cleaning
Tailoring.

8.0 COMPANY OWNERSHIP

Name Nationality Status

CM Ng’ang’a Kenyan Director

PM Nga’ng’a Kenyan Director

Guildford & Lorris Limited is a Private Limited Company, Registration

number 76342, dated is” May 1997, authorized shares 61,250 paid up Ksh

1,225,000.00

9.0 UTILITY VEHICLES

The following key vehicles are used for collection and delivery purposes;

KBU094 A (Toyota station wagon)
KBR479 R(Toyota Hiace)
KAZ666 E(Toyota Hiace)

10.0 OUR KEY CORPORATE CUSTOMERS.

Central Bank of Kenya
Kenya Power & Lighting Co. Ltd.
General Motors (E.A.) Ltd.
East African Malting Ltd.
Toyota Kenya Ltd.
UNHCR
S.C.Johnson and Son Kenya Ltd.
East African Breweries Ltd.
Subaru Kenya Ltd.
Henkel Kenya Ltd.
French Embassy
Murphy Chemicals (EA) Ltd.
AAR Health Services Ltd.
Span Fabrication Co. Ltd.
Central Glass Indu_striesLtd.
G4S Security Services Ltd.
Kenya Wine Agencies Ltd.
.Lush Engineering Co. Ltd.
simba Corporation Ltd
Oriel Kenya Ltd. I

12.0 OUR RESPONSIBILITY TO OUR CUSTOMERS

We will safeguard customers clothing with all reasonable care and treat it

with respect. We are grateful to those who deal with us and we will show

our gratitude by giving courteous, considerate and efficient service. We

invite our customers to complement and criticize our service and we will

strive to always give satisfaction.

13.0 OUR MOTTO

You can only have two things in life. Reasons or result. Reasons do not

count.

14.0 TERMS OF PAYMENT.

31 days on presentation of invoice.

*Price list is available on request.

15.0 CONCLUSION.

We invite you to do business with us and we promise to offer high quality

services to your satisfaction.

We certify that information contained in this document is correct. We

authorize you to verify information herein without any reference to us.

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